Return policy

Return of goods

By concluding a distance contract, i.e. making a purchase in the online store www.uzbekcraft.eu, the buyer has the right to refuse and unilaterally withdraw from the contract within 14 calendar days from the date of receipt of the goods.

In order to exercise the right of withdrawal, you must inform us of your decision to withdraw from the contract (e.g. by e-mail). You must return the goods to the UzbekCraft service center: Kr. Valdemāra 37, Riga, LV-1010; phone number: +371-29 456 567; e-mail address: info@uzbekcraft.eu. It is obligatory to have the filled in refusal form with you, you can also send it to us by e-mail or fill in the refusal form. us by e-mail or fill in the form in our service center "UzbekCraft"

The Law of the Republic of Latvia "On Consumer Rights Protection" (the Law on Consumer Rights Protection) and regulating regulations Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 "On Distance Contracts" (Cabinet of Ministers Regulations No. 255) stipulate that the buyer has the right to terminate the contract within 14 calendar days and to return the goods purchased in an online store back to the seller. Also, the Law of the consumer protection association in Article 12, Part 6 determines that the consumer is responsible for the safety and quality of the goods during the period of validity of the right to return the goods under the terms of the Distance Contract. We advise you to keep the original packaging of the goods, so that the goods are not damaged during transportation, when using the right to return the goods under the terms of the Distance Contract. goods under the terms of the Distance Contract. SIA "Trade House Uzbekistan" asks consumers to use the goods as much as it is necessary to check them. to use the goods as much as it is necessary to check and familiarize with the qualities, properties and actions of the goods. goods, for example, the goods can be used as much as it is possible when buying in a simple store. store. For example, to familiarize yourself with the watch visually, check the dimensions, but please do not perform any manipulation, do not remove the protective film, do not remove the tags. Returned goods must be in complete. During the return of goods to the seller, it is necessary to provide the goods with packaging for transportation. transportation. If the buyer has exercised the right of refusal and it is not due to non-compliance of the goods or services with the contract. the goods or services do not conform to the contract, it is the buyer's obligation to cover the costs of shipping the goods back to the seller. the goods back to the seller. Please note that SIA "Trade House Uzbekistan" will not accept the goods, which is sent back by mail, because at the moment of acceptance of the goods it is impossible without the presence of both parties to fix the visual condition, visual condition, and costs of delivery of the goods back to the seller. It is not possible to fix the visual condition, defects of the goods and the composition of the package without the presence of both parties. Having sent the goods to Service Center of SIA "Trade House Uzbekistan", using courier services, you agree with the act of acceptance of the goods, its visual condition, defects and composition of the package. of the goods, its visual condition and completeness, drawn up unilaterally. SIA "Trade House Uzbekistan". Further claims about the condition of the goods from your side will be considered as as unfounded, therefore we recommend to hand over the goods personally to the service center at the address: Kr. Valdemāra 37, Riga, LV-1010. If the buyer exercises the right of withdrawal and it is not related to the non-conformity of the selected product or service, in such a case the buyer is obliged to pay the costs, related to returning the goods back to the seller. The obligation of SIA "Trade House Uzbekistan" as soon as possible, but not later than 30 calendar days after we receive the returned goods, to return to the buyer the amount paid by him. the amount paid by him. The refund shall be made using the same means of payment which the customer used in the transaction. When sending the goods back, the buyer must package the goods so that it will not be broken or defective during transportation. To avoid misunderstandings, we advise, when sending the goods back, we advise you to insure them, as the customer is responsible for any breakages during shipment.

The buyer may not exercise the right of withdrawal if According to the Rules of the Cabinet of Ministers. 255 of 20.05.2014. "Rules on distance contracting" the buyer does not have the right to refuse the goods in the specified cases, including if:

  1. the product is mechanically and/or externally damaged, the value of the goods is reduced;
  2. in the case that the price of the goods is subject to fluctuations in the financial market that the seller cannot control and which may arise during the right of withdrawal;
  3. when purchasing items that are custom-made or irreplaceable;
  4. the buyer has opened the packaging of goods that cannot be returned for health and hygiene reasons;
  5. the buyer has requested the seller or supplier to come and do emergency repairs or maintenance work. maintenance work. If the seller or service provider visits the consumer, provides additional services or delivers goods other than the replacement parts necessary for the repair or maintenance work, the right of refusal applies to said additional services or goods;

the buyer has the right to examine with the goods within 14 days, but not to operate them.